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Facilitator's Guide to Participatory Decision-Making (Jossey-bass Business & Management Series)
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From the Back Cover
“This book is an outstanding resource for tackling complex community and business challenges. We’ve used it both at the City of Denver and at the State of Colorado. I keep a copy on my desk for easy reference.” —Roxane White, chief of staff for Governor John Hickenlooper, State Capitol, Denver, Colorado “Sam Kaner is one of the world’s leading experts on collaboration. His grasp of the challenges and dilemmas of collaboration is superb, as are his models and methods for facilitating complex processes. Clearly written and wonderfully illustrated, this book makes difficult issues understandable and provides sound, practical guidance.” —Sandy Schuman, editor, Creating a Culture of Collaboration and founding editor, Group Facilitation: A Research and Applications Journal “It was a revelation to find the Facilitator’s Guide and realize someone had written down the way our organization was already working organically. Using this book has allowed us to put a translatable and trainable framework around what we do. Kaner and Fisk are masters at their craft.” —Harley K. Dubois, founder, Burning Man Project “NCDD has long listed the Facilitator’s Guide as one of the best-of-the-best resources for practitioners. The field of public engagement has been deeply influenced by this seminal book.” —Sandy Heierbacher, director and co-founder, National Coalition of Dialogue and Deliberation (NCDD) “At Stanford University I convene an annual conference attended by hundreds of non-profit leaders. Sam Kaner’s keynote presentations, based on material from this book, are consistently top-rated and likely to inspire significant organizational change.” —Regina Starr Ridley, publishing director, Stanford Social Innovation Review, Stanford University “What a practical, sensible guide for helping groups work together in a realistic way!” —Marvin Weisbord, consultant and author, Productive Workplaces and coauthor, Discovering Common Ground and Future Search “In cross-functional environments where diverse perspectives are intentionally brought together to produce high-quality thinking, a highly skilled facilitator can add great value, and Sam Kaner is one of the best. The Facilitator’s Guide provides a full set of models and tools to enable an organization to reap the benefits of a well facilitated, participatory decision-making process. Having seen Sam’s methods in action, I can attest to their power and effectiveness.” —Pierre Omidyar, founder and chairman, eBay and Omidyar Network “Our organization employs a staff of several thousand who touch the lives of hundreds of millions of people living in poverty, in developing nations across the globe. As we build our capacity to convene and facilitate multi-stakeholder processes, we have found Sam Kaner’s book and his teachings to be immensely beneficial.” —Jamie Watts, Institutional Learning and Change, CGIAR, Bioversity International, Rome, Italy
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About the Author
Sam Kaner, Ph.D.?is the founder of the consulting firm Community At Work, and he has been its Executive Director since 1986.?He ?is regarded as one of the nation's leading experts on?facilitation. Over the past 20 years he has repeatedly been?a?featured speaker at the annual conferences of several professional associations, including the National Organization Development Network and the International Association of Facilitators. His corporate clients have included?Hewlett-Packard, Price Waterhouse, Visa International, Charles Schwab and Company, and many other Fortune 500 companies. His public sector clients have included the California Supreme Court, the March of Dimes, Special Olympics, Annie E Casey Foundation and many schools, community-based organizations and government agencies. Lenny Lind?is president of CoVision, Inc. He is the co-developer of Council, a groupware system designed for facilitators. Catherine Toldi,?M.A. is a freelance collaboration specialist. Sarah Fisk, PhD is a clinical psychologist, a seasoned facilitator, and a designer of participatory processes. She has been a featured speaker of the annual conferences of the National Organization Development Network and the International Association of Facilitators as well as an adjunct professor at California Institute of Integral Studies. Sarah's corporate clients have included Hewlett-Packard, Agilent, Visa International, Mercer Human Resource Consulting, Inc. and many other Fortune 500 businesses. Her public sector clients have included the March of Dimes, the Charles and Helen Schwab Foundation, EarthIsland Institute, City of Edmonton, Alberta, and numerous educational and government agencies and community based organizations. Sarah has been a senior consultant with Community At Work since 1996. Duane Berger, M.A. is co-founder of the Resource Center for Consensus Decision-Making.
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Product details
Series: Jossey-bass Business & Management Series
Paperback: 432 pages
Publisher: Jossey-Bass; 3 edition (April 28, 2014)
Language: English
ISBN-10: 1118404955
ISBN-13: 978-1118404959
Product Dimensions:
8.4 x 0.8 x 10.8 inches
Shipping Weight: 2.2 pounds (View shipping rates and policies)
Average Customer Review:
4.7 out of 5 stars
69 customer reviews
Amazon Best Sellers Rank:
#13,872 in Books (See Top 100 in Books)
Where was this book when I first started consulting?! This truly is a must-have for those working with groups to brainstorm, achieve understanding, reach decisions, and/or take action. This book is organized into four sections with each section including how tos, graphs, graphics, descriptions, etc.:I Grounding Principles: dynamics of group decision making, participatory values, the role of facilitatorII Facilitator Fundamentals: listening, chartwriting, open discussions, brainstorming, lists, difficulty dynamics, Agendas - desired outcomes and process designIII Building Sustainable Agreements: diverse points of view; shared frameworks of understanding, inclusive solutionsIV Reaching Closure: clear decision rules, unanimity, step by step, sustainable agreementsThis book truly is a practical tool. Added bonus: A bibliography for those who want to learn more about any approach or the theory behind some of the text.Another great useful book that I use alongside this one: Strachan, D. (2007). Making questions work: A guide to what and how to ask for facilitators, consultants, managers, coaches, and educators. San Francisco: Jossey-Bass.
I have read a couple of facilitation textbooks, but this one is definitely outstanding. It goes into the heart of why facilitation is necessary to unlock the potential of groups. We all make decisions although not always at the same time, which is often required by situations. If you want to advance people through the decision making process and want to arrive at best attention station, then you need this book in your toolbox.
If you have facilitated a meeting, you know that inherent challenges in the human factor can create the feeling that you're herding chickens and a poor execution of your role leaves people feeling alienated, angry and is unproductive for the organization as a whole. If you regularly facilitate, you will immediately recognize the authors of this skill builder have stood in front of more than a few groups and is not just blowing theory from the farthole. It's an excellent reference for those of us who must lead disparate groups and personalities to consensus and/or breakthrough productivity. Highly recommended.
The 1st edition of Sam Kaner's book was a fairly thin volume that diagramed his divergent-convergent thinking model. It made me laugh when he named the struggle to reach convergence the `groan zone'! Most who have facilitated decision-making have experienced this, the name works well for the process! This 2nd edition is about his model with much more added around essential facilitation skills.Some of the things that worked particularly well for me are:* The `right brained' approach of the book, lots of illustrations* The visuals model the visual organizers facilitators use* The facilitator fundamentals section gets to the basics* The segment on difficult dynamics and facilitation problems* The `pathetic agenda' checklistThis is a wonderful reference book with humor and heart. It is a practical handbook that every facilitator should have.The Facilitator's Fieldbook (2nd Edition)Advanced Facilitation Strategies: Tools & Techniques to Master Difficult SituationsThe Facilitator Excellence Handbook (Pfeiffer Essential Resources for Training and HR Professionals)
An excellent and very practical guide to the art of facilitation, useful for beginners or experienced facilitators alike. Highly recommended.
In mentoring Project Managers, Agile Coaches, and Scrum Masters about the need to be facilitative, objective, and team-oriented, I have always recommended this book as a MUST READ. In fact, this book changed my work in the technical world of software development. Through Sam Kaner's very clear view of what good facilitators do to help teams move through the "Groan Zone", I found great depth in exercises and techniques for drawing out the true wisdom of software teams. The result is that I have relied upon these brainstorming, prioritizing, conflict management, and other divergence/convergence practices for creating great software organizations worldwide. It was a great resource for my own book Collaboration Explained: Facilitation Skills for Software Project Leaders (The Agile Software Development Series). And, as I continue to conduct training in agile team work or help organizations adopt a very participatory decision style for software development teams, I always recommend Kaner's book. Its approach and conviction around team power also plays wonderfully into the Lean concepts of "Empower the team" and "Amplify Learning". Facilitative leaders in software really can empower their teams and amplify their learning following Kaner's advice. Buy it!
Fantastic book! Perfect for facilliators.
After having read about 30 facilitation/negotiation books, I have to conclude that this is the best. A lot of thought has gone into both the process and the presentation of the facilitation process in this book. I always recommend this book to my teaching assistants and often give them a copy free of charge. If you buy just one book in this area, make it this one! By the way, I have no connection whatsoever with either the authors or the publishers involved. I just believe that this is far and away the best book for facilitators. Not only does it have the best ideas, but it also has the best visual presentation of those ideas!
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